A-Z Guide

Reference this handy guide and discover everything you need to know about Jim Whelan Boardwalk Hall.

Accessible Seating

Accessible seating is located throughout Jim Whelan Boardwalk Hall. Subject to availability at the time of purchase, this seating is available to patrons with disabilities and up to three (3) of their companions.

When a patron has purchased or has otherwise acquired, a ticket to non-accessible seating and that patron requires accessible seating, Boardwalk Hall will attempt to accommodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because many events sell-out, including tickets reserved for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.

When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, Boardwalk Hall reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.

Boardwalk Hall reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.

Alcohol

Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcoholic beverages may be sold during select events at the concession stands and portables. All purchases must be made with a valid state-issued ID. You must be 21 years of age and will be asked to present a valid ID at the point of sale.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

Automated Teller Machine (ATM)

For your convenience, there is an ATM machine in Jim Whelan Boardwalk Hall, located on the Southeast end of the concourse level (outside Portal J). Additional fees may apply.

Bag Policy

Medium and large-sized handbags are permitted but will be subject to a search. Baggage, such as shopping bags, briefcases, backpacks (of any size), duffle bags, luggage and diaper bags, are strictly prohibited.

Box Office

Hours are Monday through Friday 11:00am – 5:00pm (weekend hours are contingent upon events). The Box Office is located at the front of the building on the boardwalk and accepts cash, American Express, Mastercard, Visa, and Discover. Tickets being held for customers at Will Call will be available for pick up beginning four hours prior to the show. Photo identification will be needed for will call.

Camera Policy

Video and audio recording devices are strictly prohibited at Jim Whelan Boardwalk Hall. The use of still cameras will be determined on an event-by-event basis by the show, promoter and the facility management.

Children’s Admission

Children who have celebrated their 2nd birthday must have a ticket for admission. Several family shows may have separate policies. Please contact (609) 348-7512  for further information.

Doors

Door times for events range from one hour to 90 minutes prior to the start of the show, depending on attendance or the type of event. For door information, refer to the event on our website.

Elevators

There are two public elevators at Boardwalk Hall that service each level of the arena. Elevators are located on the Southeast and Southwest side of the concourse (behind portal F and portal L).

Emergency Evacuation

In the event of an emergency, Jim Whelan Boardwalk Hall personnel have been trained to assist disabled individuals in evacuating the premises.

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

Event Information

Jim Whelan Boardwalk Hall will provide information to inquiring individuals regarding the availability of accessible seating for all events upon request. It will also provide descriptions of available accessible seating, as well as maps of the arena, so that a purchaser may determine whether particular seating meets his or her accessibility needs.

First Aid Services

Emergency Medical Personnel (EMS) is present at all times for the safety of our guests and participants. Patrons requiring non-emergency first aid assistance can either visit our Security Command Post located on the concourse behind portal H or Guest Services located on the concourse behind portal K. In an emergency situation, guests should contact Boardwalk Hall staff who will contact EMS.

Group Tickets

Only specific shows and events have group discounts. The number that is considered a group varies per event. Anyone interested in purchasing group tickets for an event should contact the group sales office at (609) 348-7022 or visit the Group Discounts page.

Guest Attire

In order to uphold our status as a first-class entertainment facility, proper attire, including a shirt and shoes is required of all guests attending events at Jim Whelan Boardwalk Hall or entering the Box Office. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately.

Guest Conduct

Jim Whelan Boardwalk Hall strives to provide its guests with a safe, comfortable, and enjoyable atmosphere. We encourage all fans to show enthusiasm with energetic cheering during our events, however, individual behavior must be bound by law and the rights of others to enjoy the event. Guest behavior cannot offend other patrons or be abusive to the players, officials and performers. Arena staff reserves the right to eject patrons whose behavior impinges on the ability of our other guests to enjoy the event. Please notify Boardwalk Hall personnel or security immediately if any such problem occurs.

Guest Services

Guest Services is located on the concourse level of the building behind portal K. Our representative will be prepared to assist with ticketing or seating problems, directional information, lost and found, upcoming event information, as well as assisting patrons with special needs. Tickets for upcoming events can also be purchased at this location. If an incident occurs while visiting the venue, please speak with a member of the staff or visit Guest Services at the time the incident occurs.

Food and Beverage

As part of our public safety policy, guests are not permitted to bring in their own food and beverage items to any event at Jim Whelan Boardwalk Hall. A variety of food and beverage items will be available for purchase at various concession stands throughout the arena.

Leaflets/Brochures

Distribution of any printed materials or selling of any items is prohibited on the Arena grounds, including the parking lots, walkways, and inside the Arena.

Lost and Found

Items lost by a guest in Jim Whelan Boardwalk Hall may be claimed at Guest Services on the concourse (behind portal K). Guests are reminded that they are responsible for their own belongings at all times. Turning found items into Guest Services is appreciated by management and by your fellow guests. To claim items following the event, please call (609) 348-7000.

Parking

The Boardwalk Hall parking garage, centrally located in Atlantic City, just steps away from the Boardwalk, beaches, shopping dining, and entertainment. The garage is located at the end of Mississippi Avenue and the Boardwalk. Take the ramp down into the tunnel and make your first right. Rates vary depending upon building activity. Pre-paid parking for Boardwalk Hall is also available. You can purchase your event tickets and parking ticket together at the Box Office or through Ticketmaster. Be sure to bring your parking voucher with you to Boardwalk Hall on the date of the event. Note: patrons who need to purchase handicapped-accessible parking spaces should call (609) 348-7803. Accessible parking is available in the Jim Whelan Boardwalk Hall parking garage.  Vehicles using accessible parking must display the appropriate hang tags or license plates. Parking in the Boardwalk Hall garage is CASH ONLY.

Prohibited Items

  • Alcoholic beverages, controlled or unlawful substances, and controlled substance paraphernalia
  • Items that could be used as weapons, such as firearms, knives, chains, and spiked jewelry
  • Cans, bottles (glass or plastic), or coolers
  • Outside food or beverages
  • Professional cameras, audio or video recording devices, and tripods
  • Mobile tablet devices and laptops
  • Laser pointers and pens, pepper spray, and Mace
  • Noisemakers, such as air horns, fireworks, Frisbees, balls, and other projectiles
  • Umbrellas
  • Baggage, such as shopping bags, briefcases, backpacks (of any size), duffle bags, luggage, and diaper bags, is strictly prohibited.
  • Any other item deemed unacceptable by the event or building management
  • Jim Whelan Boardwalk Hall does not provide storage for any confiscated baggage, so visitors should leave these items at home or in a secured area prior to arrival at the venue.

Purchasing Tickets for Accessible Seating

Accessible seating can be purchased by phone or in-person through the Box Office. To charge tickets by phone for concerts, family, or sporting events, call (609) 348-7803.

Re-entry

As part of our public safety policy, guests are not permitted to leave the building once they have been admitted. In the event a guest needs to request an emergency re-admission, please contact Jim Whelan Boardwalk Hall security.

Re-sale

Re-selling of tickets by private parties is prohibited on the property.

Restrooms

All restrooms at Jim Whelan Boardwalk Hall are accessible.

Search

Any guest entering Jim Whelan Boardwalk Hall may be subject to a search. Guests are reminded to arrive early, as they will be subject to bag checks, a physical search and/or metal detection prior to entering the facility.

Selling of Illegal Merchandise

Selling of illegal merchandise is prohibited on the property as by law.

Service Animals

Jim Whelan Boardwalk Hall welcomes patrons who require the use of a service dog when the animal has been individually trained or is in training to do work or perform tasks for the patron.

All other animals are prohibited (with the exception of miniature horses that also may qualify as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the facility.

Sign Language Interpreters

Jim Whelan Boardwalk Hall will make available the use of sign language interpreters. Because sign language interpreter requests typically require two weeks advance notice of a ticketed event for scheduling purposes, requests for an interpreter should be made as far in advance of the event as possible. To make such a request, please contact us at (609) 348-7803.

Solicitation/Vending

Jim Whelan Boardwalk Hall does not permit vending, soliciting, or collecting contributions of any purpose, the distribution or displaying of promotional materials on the premises without the express consent of building management. If observed soliciting, vending, displaying, or distributing promotional materials on the premises, management will ask you to leave. Other actions will be taken, if necessary.

Smoking

For the comfort and convenience of our guests, Jim Whelan Boardwalk Hall is a nonsmoking facility. This policy will be strictly enforced in all areas of the building. A smoking section outside the facility may be established on a show-by-show basis.

Tickets

  • Please note that no person will be admitted into Jim Whelan Boardwalk Hall without holding a valid ticket to the event. Tickets to Boardwalk Hall events can be purchased at the Box Office, by calling (609) 348-7512, and at Ticketmaster.com or at a Ticketmaster location. Boardwalk Hall is not responsible for any ticketing discrepancies that arise from third-party brokers, scalpers or non-Ticketmaster transactions or counterfeit tickets. All ticket sales are final.
  • Please note that if you purchase hard or TicketFast tickets through a third party, we cannot guarantee your tickets are not stolen or counterfeit; we cannot replace stolen tickets; neither the venue nor Ticketmaster can contact you in the event of cancellations or rescheduling, and you are supporting a practice that hurts the true fans and general public who wish to purchase tickets at face value.
  • Please note there is a facility fee per ticket for all events depending on ticket price. When purchasing tickets through Ticketmaster please note other charges may apply.

Unannounced Patrons

Patrons needing accessible seating at the time of an event will be directed to the Guest Services Desk for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.

Website

Jim Whelan Boardwalk Hall is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards of the website, www.boardwalkhall.com. Jim Whelan Boardwalk Hall has implemented the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. 

If you have comments or suggestions on accessibility, please email us at [email protected]

Wheelchair Accessibility

The restoration project to Jim Whelan Boardwalk Hall was designed to provide enhanced accessibility for our disabled patrons. It is now fully compliant with the American Disabilities Act of 1990. Our restrooms and concourse areas are easily accessible. Special wheelchair seating is available for those who require it for all sporting events, concerts and shows. Guests interested in purchasing wheelchair accessible seating should call 609-348-7803. Our Box Office will return your call promptly to inform you of all seating options and handle your ticket transaction.

Guests who previously purchased tickets in non-wheelchair accessible areas, and whose needs require wheelchair accessible seating during the event should visit the Guest Services office, located on the second-floor concourse.

Wristband Policy

As a result of the great demand for certain shows, the Boardwalk Hall Box Office staff may issue wristbands in order to reserve places in line for purchasing tickets. This policy allows patrons to avoid having to line up at inconvenient hours and helps ensure their safety. Guests planning to purchase their tickets at the Boardwalk Hall Box Office should be prepared to pick up wristbands prior to the on-sale date. Wristbands are available at the Boardwalk Hall Box Office during regular operating hours. The box office will stop distributing wristbands at 5:00 pm on the Friday prior to the on-sale. Wristbands will not be distributed during the day of the on-sale.