Guest Policies


Guests are not permitted to bring alcohol into the facility, nor are they permitted to leave with it. Alcoholic beverages may be sold during select events at the concession stands and portables. All purchases must be made with a valid state issued ID. You must be 21 years of age and will be asked to present a valid ID at the point of sale.


Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.

Automated Teller Machine (ATM)

For your convenience, there is an ATM machine in Boardwalk Hall, located on the Southeast end of the concourse level (outside Portal J) . Additional fees may apply.

Bag Policy

Medium and large sized handbags are permitted but will be subject to a search. Baggage, such as shopping bags, briefcases, backpacks, duffle bags, luggage and diaper bags, are strictly prohibited.

Box Office

Hours are Monday through Friday 11:00am – 5:00pm (weekend hours are contingent upon events). The Box Office is located at the front of the building on the Boardwalk and accepts cash, American Express, Mastercard, Visa, and Discover. Tickets being held for customers at Will Call will be available for pick up beginning four hours prior to the show. Photo identification will be needed for will call.

Camera Policy

Video and audio recording devices are strictly prohibited at Boardwalk Hall. The use of still cameras will be determined on an event-by-event basis by the show, promoter and the facility management.

Children’s Admission

Children who have celebrated their 2nd birthday must have a ticket for admission. Several family shows may have separate policies. Please contact 609 – 348 – 7000 for further information.


Please visit our Directions & Parking page


Door times for events range from one hour to 90 minutes prior to the start of show, depending on attendance or the type of event. For door information call 609-348-7000 or refer to the event on our website.


There are two public elevators at Boardwalk Hall that services each level of the arena. Elevators are located on the Southeast and Southwest side of the concourse (behind portal F and portal L).

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

First Aid Services

Emergency Medical Personnel (EMS) is present at all times for the safety of our guests and participants. Patrons requiring non-emergency first aid assistance can either visit our Security Command Post located on the concourse behind portal H or Guest Services located on the concourse behind portal K. In an emergency situation, guests should contact Boardwalk Hall staff who will contact EMS.

Group Tickets

Only specific shows and events have group discounts. The number that is considered a group varies per event. Anyone interested in purchasing group tickets for an event should contact the group sales office at (609) 348 – 7023 or visit the Group Discounts page.

Guest Attire

In order to uphold our status as a first-class entertainment facility, proper attire, including shirt and shoes is required of all guests attending events at Atlantic City Boardwalk Hall or entering the Box Offices. Management reserves the right to refuse admittance to anyone it deems dressed inappropriately.

Guest Conduct

Boardwalk Hall strives to provide its guests with a safe, comfortable, and enjoyable atmosphere. We encourage all fans to show enthusiasm with energetic cheering during our events, however, individual behavior must be bound by law and the rights of others to enjoy the event. Guest behavior cannot offend other patrons or be abusive to the players, officials and performers. Arena staff reserves the right to eject patrons whose behavior impinges on the ability of our other guests to enjoy the event. Please notify Boardwalk Hall personnel or security immediately if any such problem occurs.

Guest Services

Guest Services is located on the concourse level of the building behind portal K. Our representative will be prepared to assist with ticketing or seating problems, directional information, lost and found, upcoming event information, as well as assisting patrons with special needs. Tickets for upcoming events can also be purchased at this location. If an incident occurs while visiting the venue, please speak with a member of the staff or visit Guest Services at the time the incident occurs.

Food and Beverage

As part of our public safety policy, guests are not permitted to bring in their own food and beverage items to any event at Boardwalk Hall. A variety of food and beverage items will be available for purchase at various concession stands throughout the arena.


Distribution of any printed materials, or selling of any items is prohibited on the Arena grounds, including the parking lots, walkways and inside the Arena.

Lost and Found

Items lost by a guest in Atlantic City’s Boardwalk Hall may be claimed at Guest Services on the concourse (behind portal K). Guests are reminded that they are responsible for their own belongings at all times. Turning found items in to Guest Services is appreciated by management and by your fellow guests. To claim items following the event, please call 609-348-7000.


The Boardwalk Hall parking garage, centrally located in Atlantic City, is just steps away from the Boardwalk, beaches, shopping dining and entertainment. The garage is located at the end of Mississippi Avenue and the Boardwalk. Take the ramp down into the tunnel and make your first right. Rates vary depending upon building activity. Pre-paid parking for Boardwalk Hall is also available. You can purchase your event tickets and parking ticket together at the Box Office or through Ticketmaster. Be sure to bring your parking voucher with you to Boardwalk Hall on the date of the event. Note: patrons who need to purchase handicapped accessible parking spaces should call 609-348-7803. Parking in the Boardwalk Hall garage is CASH ONLY.

Prohibited Items

  • Alcoholic beverages, controlled or unlawful substances and controlled substance paraphernalia
  • Items which could be used as weapons, such as firearms, knives, chains and spiked jewelry
  • Cans, bottles (glass or plastic) or coolers
  • Outside foods or beverages
  • Professional cameras, audio or video recording devices and tripods
  • Mobile tablet devices and laptops
  • Laser pointers and pens, pepper spray and Mace
  • Noisemakers, such as airhorns, fireworks, Frisbees, balls and other projectiles
  • Umbrellas
  • Baggage, such as shopping bags, briefcases, backpacks, duffle bags, luggage and diaper bags, are strictly prohibited.
  • Any other item deemed unacceptable by the event or building management

Boardwalk Hall does not provide storage for any confiscated baggage, so visitors should leave these items at home or in a secured area prior to arrival at the venue.


As part of our public safety policy, guests are not permitted to leave the building once they have been admitted. In the event a guest needs to request an emergency re-admission, please contact Boardwalk Hall security.


Re-selling of tickets by private parties is prohibited on the property.


Any guest entering Boardwalk Hall may be subject to a search. Guests are reminded to arrive early, as they will be subject to bag checks, a physical search and/or metal detection prior to entering the facility.

Selling of Illegal Merchandise

Selling of illegal merchandise is prohibited on property as by law.


Boardwalk Hall does not permit vending, soliciting or collecting contributions of any purpose, the distribution or displaying of promotional materials on the premises without express consent of building management. If observed soliciting, vending, displaying or distributing promotional materials on the premises, management will ask you to leave. Other actions will be taken, if necessary.


For the comfort and convenience of our guests, Atlantic City Boardwalk Hall is a nonsmoking facility. This policy will be strictly enforced in all areas of the building. A smoking section outside the facility may be established on a show-by-show basis.


Please note that no person will be admitted into Boardwalk Hall without holding a valid ticket to the event. Tickets to Boardwalk Hall events can be purchased at the Box Office and through Ticketmaster, by calling 800-736-1420, at or at a Ticketmaster location. Boardwalk Hall is not responsible for any ticketing discrepancies that arise from third party brokers, scalpers or non-Ticketmaster transactions or counterfeit tickets. All ticket sales are final.

Please note that if you purchase hard or TicketFast tickets through a third party, we cannot guarantee your tickets are not stolen or counterfeit; we cannot replace stolen tickets; neither the venue nor Ticketmaster can contact you in the event of cancellations or rescheduling, and you are supporting a practice that hurts the true fans and general public who wish to purchase tickets at face value.

Please note there is a facility fee of $1 or $2 per ticket for all events depending on ticket price. When purchasing tickets through Ticketmaster please note other charges may apply.

Wheelchair Accessibility

The restoration project to Atlantic City Boardwalk Hall was designed to provide enhanced accessibility for our disabled patrons. It is now fully compliant with the American Disabilities Act of 1990. Our restrooms and concourse areas are easily accessible. Special wheelchair seating is available for those who require it for all sporting events, concerts and shows. Guests interested in purchasing wheelchair accessible seating should call 609-348-7803. Our Box Office will return your call promptly to inform you of all seating options and handle your ticket transaction.

Guests who previously purchased tickets in non-wheelchair accessible areas, and whose needs require wheelchair accessible seating during the event should visit the Guest Services office, located on the second floor Concourse.

Wristband Policy

As a result of great demand for certain shows, the Boardwalk Hall Box Office staff may issue wristbands in order to reserve places in line for purchasing tickets. This policy allows patrons to avoid having to line up at inconvenient hours and helps ensure their safety. Guests planning to purchase their tickets at the Boardwalk Hall Box Office should be prepared to pick up wristbands prior to the on-sale date. Wristbands are available at the Boardwalk Hall Box Office during regular operating hours. The box office will stop distributing wristbands at 5:00 pm on the Friday prior to the onsale. Wristbands will not be distributed during the day of the onsale.

Please note:
A wristband guarantees the holder a place in line to purchase tickets; it does not guarantee a ticket purchase or specific seat location.

In order to pick up a wristband, photo ID is required. One wristband per person.

On the day of sale, those wearing wristbands will be served first, regardless of any line. A lottery system will be used to determine what wristband number the line will start with. For example, if number 44 is drawn out of the pool of assigned wristbands, then the person wearing wristband 44 will be first in line with number 45 lining up second and so on. This ensures that everyone has an equal chance of obtaining tickets. Patrons should line up one hour prior to on-sale.

Patrons with wristbands will be served first when tickets go on sale; patrons without wristbands will be served after the wristband holders have had the opportunity to purchase tickets.

Wristbands are available at the Boardwalk Hall Box Office and are valid only at 
Boardwalk Hall.

Any questions regarding the wristband policy should be referred to the Atlantic City Boardwalk Hall at (609) 348-7000.